Built for Seasonal, Busy, or Growing Contractors
Whether you’re slammed in summer, buried in calls during snow season, or scaling your crew ... Ask The Office lets you add a professional CSR without hiring headaches or long-term payroll.
Live Calls & Messaging
Answer every call, text, and chat ... book jobs directly into your CRM.
Dispatch & Scheduling
Assign techs, optimize routes, and update job statuses in real-time.
Accounts Receivable & Follow-Up
Chase payments, send reminders, and keep your AR current.
Reporting & Oversight
You get daily reports — calls handled, jobs booked, invoices collected.
How It Works
1 – Join the Membership
Lock in transparent, at-cost pricing for on-demand customer-service support. No markups. No fluff.
2 – Ramp-Up (48hrs)
We learn your systems, SOPs, and workflows ... so when you need help, our team already knows your playbook.
3 – Deploy (Within 24 Hrs)
Activate a trained agent for a 90-day support window whenever workload spikes.
They plug directly into your phones, CRMs, or scheduling software.
🎯 Why It Works
.png)
✅ Predictable & Affordable: Members pay a flat membership fee and transparent hourly rates.
✅ Always Ready: Once onboarded, your “office” can spin up in a day.
✅ No Overhead: Zero long-term employee contracts, benefits, or downtime costs.
✅ For the Trades: Built by operators who’ve managed crews, calls, and chaos.
Who It’s For
Plumbing / HVAC / Electrical contractors
Field-service & property-maintenance firms
Construction & remodeling companies
Any business where the phones ring more than you can handle
Membership Benefits
⚡️ Fast-Track Onboarding (2-Day Ramp-Up)
Get operational in 48 hours.
We map your tools, logins, and workflows so your customer service team can plug in instantly ... ready to deploy support within 24 hours whenever you need it.
🧰 Talent-on-Demand Pool
Deploy field-ready customer service pros in a day.
Access a vetted roster of trained agents who understand field, home, and construction service businesses ... available in 12-week sprints without hiring headaches or long-term payroll.
💬 Office Hours & Owner Community
Get the playbook, not just the people.
Join a private network of operators, share what’s working, and get direct access to experts who help you systemize your back office and scale your operations.
📂 Templates, SOPs & Playbooks
Stop building systems from scratch.
Use our ready-made call scripts, scheduling templates, and service coordination workflows built for real trades and construction teams ... proven to save hours and eliminate chaos.
Basic Membership
Four 12-week customer service support sprints.
✅ 4x sprints per year
✅ 20hrs CSR support per week
✅ Total Confidence Guarantee*
✅ All membership benefits
What You Pay:
USD $90 / month
1 year commitment
(10% discount if paid upfront)
Hourly rate + 15% facilitation fee
(average hourly rate is CAD $20/hr)
Premium Membership
Eight 12-week customer service support sprints.
✅ 8x sprints per year
✅ 20hrs CSR support per week
✅ Total Confidence Guarantee*
✅ All membership benefits
What You Pay:
USD$130 / month
1 year commitment
(10% discount if paid upfront)
Hourly rate + 15% facilitation fee
(average hourly rate is CAD $20/hr)
💯 *The Total Confidence Guarantee
I take all the risk, so you don’t have to. Here’s how I guarantee your success:
Refund Anytime During the 48hr Ramp-Up
If you’re not confident, get every dollar back ... no questions asked.
30 Day Free Replacement
If a hire doesn’t work out within 30 days of placement, we'll replace them for free.
No Balls Dropped
Policy
If we miss a call or message, your next week is free.
🧠 Why Ask The Office Exists
I built Ask The Office after managing over 2,000+ service calls worth $5M across 150+ contractors.
I saw the same problem over and over: great contractors drowning in admin ... losing jobs, missing invoices, and working late for no reason.
So I built the back office every trades business wishes they had.
Cal Hewitt - Founder, Ask The Office
.png)
⚙️ Want to stop losing jobs to missed calls?
Book a Call and let’s build your virtual office ... so you can focus on the work that pays!
FAQ
What exactly is Ask The Office?
Ask The Office is a membership-based back office for field service, home service, and construction businesses. Members can deploy trained customer service agents on-demand for 90-day periods .... without hiring, contracts, or full-time payroll.
How does the membership work?
You pay a flat monthly membership fee that keeps your account “ready to go.”
Once you’re onboarded, you can activate customer service agents whenever you need them ... usually within 24 hours ... for 90-day support blocks.
What’s included in the 2-day ramp-up?
We learn your tools, logins, and workflows so our team can mirror your office.
That means reviewing your CRM, phone system, job tracker, email templates, and SOPs ... so when you deploy an agent, they’re ready to perform on Day 1.
What kind of work can your agents do?
Our agents specialize in customer-facing admin tasks, including:
-
Answering calls and messages
-
Scheduling jobs
-
Dispatching field crews
-
Following up on quotes and invoices
-
Updating CRMs or job trackers
-
Coordinating with subcontractors and customers
They’re trained for service-based businesses ... not generic VAs.
How fast can I get someone working?
Once you’re onboarded, we can deploy your agent within 24 hours.
If you complete ramp-up Monday–Tuesday, you can have your first agent live by Wednesday.
How long are the contracts?
No long-term contracts. Each activation runs for a 90-day support period.
You can renew, pause, or scale up/down depending on your seasonal demand.
What does it cost?
Membership starts at USD $90/month to stay onboarded and ready.
When you activate a customer service agent, you pay an average of USD $15/hour + 15% facilitation fee ... which covers quality control, management, and platform support.
Why wouldn’t I just hire someone directly?
Because hiring takes time, costs money, and creates overhead.
With Ask The Office, you skip job postings, payroll, benefits, and downtime.
You get ready-to-work support only when you need it ... no wasted payroll during slow months.
Who manages the customer service agents?
We do.
Our account managers oversee quality, performance, and communication.
You get visibility through shared tools (CRM, job tracker, etc.) without micromanaging.
What happens if I’m not happy with my agent?
We’ll replace them. Fast.
Every member has a performance guarantee ... if an agent isn’t a fit within the first 30 days, we swap them out immediately at no extra cost.
🧰 Resources
Free stuff that actually helps
.png)
.png)